Veeco offers a broad range of Service offerings:
Comprehensive service that improves tool productivity, enhances process performance, improves yield and optimizes Cost of Ownership. Service includes all parts and labor (7x24). Industry-first predictive analytics capability included. Upgrades included as needed to meet performance. Annual Cost of Ownership reduction included. [Available soon. Contact us for details]
Comprehensive service with priority support to manage customer’s specific high-value-problem – eg. Uptime or year-over-year cost of ownership. eg. 7x12 labor for Corrective Maintenance/Preventive Maintenance + Non-consumables + Consumables (as defined by the customer). Veeco will also work with customer's vendors and assist in qualification or transition to approved vendors. Industry-first predictive analytics capability included. [Available soon. Contact us for details]
Extends warranty coverage with similar warranty-like features. 5x8 labor + Non-consumables included. Also available upon request is an adaptive pricing option to provide flexibility with changes in tool utilization. [Available Now]
Parts on Demand
Inventory planning and management for defined list of parts positioned near the customer (typically parts needed to minimize tool downtime due to parts delays). [Available Now]
Certified parts and labor delivered at standard lead times as available - Only on-time ship to lead-time commitment for parts. Discounted pre-paid 'block of hours' labor rates available. Weekend coverage and expert access are available at extra fee. [Available Now]
Other Support Programs available now:
System upgrades are available to reduce cost of ownership, provide higher productivity through increased tool uptime and reduce downtime and process development cycle time.
Customized Training Programs/Technology Support
Located in Shanghai, China, Veeco's China Training Center (CTC) is committed to providing the industry's best-practice training on Veeco MOCVD hardware, software and process. Our state-of-the-art facility features fully equipped classrooms and a TurboDisc® K465i™ MOCVD System for hands-on training. The CTC is fully staffed by local, highly trained Veeco instructors and offers a full schedule of training classes.